Shipping policy

Thank you for shopping at Shinemart. Our Shipping Policy ensures clarity regarding order processing, delivery timelines, and shipping-related concerns.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Saturday). Orders placed on Sundays or public holidays are processed on the next working day.

Shipping Time

Standard Delivery: 3–7 business days
Express Delivery: If available, will be shown at checkout

Tracking Information

Once your order ships, you will receive a tracking link via email or WhatsApp. It may take 24 hours for tracking to update.

Shipping Delays

Weather conditions, courier delays, or high-volume periods may affect delivery time. We appreciate your patience during such events.

Damaged, Lost, or Missing Packages

If your order arrives damaged or is delayed beyond expected timelines, please contact us immediately so we can resolve the issue.

Frequently Asked Questions

We accept Cash on Delivery (COD) and online payments via UPI, debit/credit cards, and net banking.

Orders are processed in 1-2 business days and delivered within 3-5 business days. COD orders may take 1-2 extra days due to verification.

We have a 5-day return policy, but an unboxing video is mandatory for approval. Refunds are processed in 7-15 working days after product inspection.